Shipping Methods and Timelines
Domestic standard shipping
- Typical delivery: 5 to 7 business days.
- Coverage: major cities and serviceable locations in India.
- Charges and any free-delivery threshold are shown at checkout.
Domestic express shipping
- Typical delivery: 2 to 3 business days where available.
- Additional charges apply and are shown before payment.
International shipping
- Typical delivery: 10 to 21 business days, depending on destination.
- Availability and cost are displayed at checkout where supported.
Shipping Cost Calculation
Shipping cost may depend on destination, total or dimensional weight, product dimensions, selected service, courier rates, and configured order-value tiers. Applicable GST is added as required. The final charge and any free-shipping threshold are displayed before checkout.
Order Processing
Orders are generally processed within 1 to 2 business days, excluding weekends and public holidays.
- Payment and fraud verification.
- Picking and packing.
- Quality and accuracy checks.
- Handover to the courier partner.
Tracking and Notifications
- Shipping confirmation with a tracking number when available.
- Courier details and estimated delivery date.
- Tracking link through RoboRoot or the delivery partner.
- Delivery updates by email or SMS where enabled.
Shipping Address
- Provide a complete street address, house or unit number, city, state, and postal code.
- Avoid P.O. boxes where courier delivery is unavailable.
- Provide a reachable phone number and any necessary access instructions.
- We are not responsible for failed or incorrect delivery caused by an address entered incorrectly by the customer.
Delivery Exceptions and Delays
Weather, disasters, emergencies, strikes, holidays, customs, courier disruptions, and address-access problems may affect estimates. When possible, we will share a revised estimate.
Lost or Damaged Shipments
Report a lost shipment or visible delivery damage within 48 hours, with the order number, tracking details, photos, and original packaging. After verification with the courier, we will arrange an appropriate replacement or refund without additional product charge.
Refused or Undelivered Packages
A refused or undeliverable package may be returned to our warehouse. Any eligible refund is processed after receipt and inspection, generally within 5 to 7 business days. Original shipping charges are not refundable unless law or this policy requires otherwise.
International Shipping Details
- Customers are responsible for customs duties and import taxes.
- Customs review may delay delivery.
- Inspection or additional documentation may be required.
- Some products cannot be shipped to certain countries.
Free Shipping Terms
Any free-delivery threshold, eligible shipping method, geography, and exclusions are shown at checkout and may be changed through store delivery settings. Free standard delivery does not automatically include express or international shipping.