01
Cancellation Window
An order may be cancelled within 24 hours of placement if it has not been dispatched. After 24 hours or once shipping begins, cancellation is unavailable, but an eligible product may still follow the return process.
02
How to Cancel
- Email support@roboroot.in with the subject Order Cancellation Request.
- Include the order number, reason, customer name, and registered email.
- We generally respond within 24 hours with the cancellation status.
03
Approval and Refund
- An approved cancellation is refunded within 5 to 7 business days.
- The product price and applicable GST are included.
- Original shipping charges are not refunded unless required by law.
- The refund is sent to the original payment method.
- Your bank or card issuer may require another 5 to 10 business days.
04
Orders Already Shipped
- A dispatched order cannot be cancelled.
- You may refuse delivery where the courier permits it.
- Alternatively, use the eligible return process within 7 days of delivery.
05
Partial Cancellations
You may request cancellation of selected items in a multi-item order only while those items have not been processed or dispatched. Include the item details in your request.
06
Pre-Orders and Special Orders
- Pre-orders may be cancelled up to 48 hours before the stated release date.
- Custom or personalized items cannot be cancelled after production begins.
- Bulk orders may have separate agreed cancellation terms.
07
Reasons a Request May Be Denied
- The order has shipped or is out for delivery.
- More than 24 hours have passed.
- Production has begun on a custom item.
- A pre-order is within 48 hours of release.
- There is clear evidence of fraudulent activity.